How to switch from FareHarbor without losing a single booking

The single biggest reason operators stay on booking software they've outgrown is fear of the switch. Years of bookings, a catalog you've tuned season after season, a payment setup that finally works — nobody wants to risk that on a migration.

We've now done this migration for real, across three businesses, so here's exactly how it goes. Spoiler: it's a weekend, not a quarter.

Step 1 — Export your FareHarbor data

Everything you need lives in your existing account. From Reports → Bookings, you can export your full booking history — every departure, every guest, contact details, payment status, the works. You'll also pull your item catalog and customer list.

The goal here is completeness: you want all of it, including cancelled bookings, so your reporting and customer records stay intact after the move.

Tip: export a custom date range that goes back to your very first booking. There's no reason to leave history behind.

Step 2 — Stand up your new tenant

Next, your catalog, availability schedules, capacity, pricing, and branding get provisioned into your own isolated space on the new platform. This is where the real work happens — and where good migration tooling earns its keep.

Two things people forget until it bites them:

1. Capacity has to be re-seeded, not just the bookings. It's not enough to import the records of past bookings; the scheduling layer needs to know each item's real seat ceiling, or your future sold departures will have no capacity ledger and can oversell. Make sure your platform rebuilds this, not just the history.
2. Future bookings must land in the new system with their seats already held. Every not-yet-run departure you've already sold needs its capacity reserved on day one.

When we migrated, we imported the full history and replayed every future booking to seed real capacity holds — so nothing could oversell the moment we went live.

Step 3 — Connect payments

Point the platform at your own Stripe account so funds settle directly to you. Run a test transaction end-to-end first: a real charge, a 3-D Secure challenge, a webhook, and a refund. Confirm the money moves and reconciles — gross, fee, and net — before you send a single customer through.

Step 4 — Flip the widget

This is the actual "go live" moment, and it's smaller than you'd expect. You swap the "Book now" embed on your website from the old provider to the new one. New bookings start landing in the new platform. Your history is already there. Your team's workflow is the same. And your fee drops.

Because the widget lives on your domain, your customers never see a jarring change — just a checkout that works.

Step 5 — Run both in parallel for a beat (optional)

If you want extra safety, keep the old account read-only for a couple of weeks so you can cross-check manifests against the new system before fully cutting the cord. By the end of the first busy day, most operators realize they don't need it.

What "zero data loss" actually means

When we say we migrated 16,000+ bookings with zero data loss, we mean the import is idempotent — you can run it twice and it won't duplicate anything — and every booking, customer, and dollar reconciles against the source. That's the bar to hold any platform to.

That's the whole playbook. If you want, we'll do the heavy lifting with you — export, provision, connect, and flip — and have you live on a 1% fee before your next busy weekend.